We want you to feel confident when shopping with Eternal Pitch.
If something isn’t quite right with your order, we’re here to help. While each item is one-of-a-kind and carefully selected, we understand that returns may be necessary. Please review our return policy below and don’t hesitate to reach out if you have any questions.

Eligible Products:
We accept returns for football jerseys within 14 days from the date of delivery to the customer.

Return Conditions:
To be eligible for a refund, the item must be unused, in the same condition as received, and preferably returned in its original packaging.
Please note: As each item is unique, exchanges are not possible.

Return Process:
To initiate a return, please contact us using the contact form at the bottom of this page. Once your request is reviewed, we’ll provide return instructions.

Shipping Costs:
Return shipping costs are the responsibility of the customer and are non-refundable. If you receive a refund, the original shipping cost will not be included.

Refund Processing:
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original method of payment within a few days.

Non-Refundable Items:

• Gift cards cannot be returned or refunded

High-Value Returns:
If you're returning an item valued over €75, we recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item.

Order Cancellation:
Please note that orders cannot be cancelled once they have been shipped.